5 PSMZA CLIENTS' CHARTERS

• Student registration process is completed on the same day for candidate who presents a complete registration document.
• PLSP process is implemented systematically, well-planned and effectively.
• The action status of customer's feedback is informed to the complainer within 14 working days after receiving the feedback.
• The final assessment result will be released / announced on the 3rd week after the final examination ends for that semester.
• Perform 100% observation to all students who undergo an industrial training in every semester.